Trauma-Informed Ministry · Sharon Wegman

Voice of Customer, the whole system in one view

Every person from the inbox, one card, verbatim. Then the banks rolled up from them, the avatar defined, the funnel mapped, and the one validated pair. Nothing invented. Source: FB/IG Messenger, pulled 2026-09-09. The 60-page doc is the next append. Color of the left edge is funnel band: helper, bridge, survivor, peer.

The Roster

Helpers · middle and bottom of funnel · the money
Amanda Le RouxSouth Africa · runs a huge ministry, 40 adopted teens, Malawi centershot buyer

Pain

"I am increasingly encountering women in these situations... abuse cannot simply be treated as marital conflict or addressed by telling a woman to pray more, submit more or simply return to an unsafe situation."

Dream

"become better equipped to recognise the dynamics of abuse, coercive control and spiritual abuse, and to know how to respond wisely, biblically and safely" · wants to gather a group for training

State

Overwhelmed leader encountering abuse faster than she is equipped, wants to equip a whole group.

Symptoms

"increasingly encountering" · watching an abuser continue unchecked · no trained resource to refer to

Did

Committed to purchase end of September at the discounted price, forwarding the link to her Pastoral Fraternal, wants group training. The clearest buyer in the inbox.

Russ PonderUS small town · pastor in a live abuse-disclosure crisishot

Pain

"their separation is already causing some division in our church... it is only a matter of time. No matter what I say to either of them, it's not received well."

Dream

"recognizing the signs of abuse and practical ways to support someone who discloses" · handle it without splitting the church

State

Pastor out of his depth in a live disclosure that is dividing his church.

Symptoms

"division in our church" · "not received well" · active crisis, unequipped

Did

Got the "When Someone in Your Ministry Discloses Abuse" course link. "Will start on this Monday."

Deo Grace BorladoHong Kong · ministers to Filipino domestic workers, team of 3 pastorshot

Pain

"it sometimes feels as though we're just scratching the surface" · her people are "stressed out almost all day of every week"

Dream

said "That would be wonderful!" to "real tools to help your people heal, instead of just helping them hold it together" · "body based responses so that they can regulate their nervous system"

State

Ministry leader scratching the surface, wants to equip her staff team.

Symptoms

"scratching the surface" · "stressed out almost all day" · no tools to regulate

Did

Asked for the link, "definitely like to be able to gain more knowledge and skills." Leads a ministry with staff.

Rayxiomara Ramirezpastor, with her husband · pastoral counselingwarm

Pain

"important to not only base ourselves on the Bible... but also to have a clear and vast understanding of the emotions and the trauma related needs that our church members may have"

Dream

"a topic one can never know too much off" · "learn more tools to help people"

State

Conscientious pastor who knows Bible-alone is not enough, wants to be equipped.

Symptoms

gap between biblical foundation and trauma knowledge

Did

Asked for link, "definitely looking into this and will reach out." Decision-maker.

Karen NelsonUK · DID ministry, ten years, church-supervisedwarm

Pain

"We have no formal training just lots of experience" · "sometimes we lack training in calming techniques" · "I don't really know who I'm talking to or if this is genuine"

Dream

the women "well on the way to wholeness and healing. They are miracles" · calming-technique training

State

Experienced but untrained helper, carries the weight, guarded about who to trust.

Symptoms

"no formal training just lots of experience" · lacks calming techniques · caution

Did

Engaged warmly, "will definitely look later." Funded, well-supervised.

Roda SalamedaPhilippines · Sunday School teacher and church leaderopted in

Pain

wants to know "how to deal or respond best if any of our church members discloses abuse they are experiencing"

Dream

to respond well the moment someone discloses abuse

State

Church leader with no protocol for a disclosure.

Symptoms

not knowing how to respond when someone discloses

Did

Used keyword "Disclose," subscribed to the opt-in. Converted to a lead.

Ruth GabrielBrisbane, Australia · pastor's wife and pastordrifting

Pain

"I have seen and experienced traumatic situations" · women "passing through traumatic situations in their marriage as pastors wives"

Dream

"know more about trauma and how to help women passing through traumatic situations in their marriage as pastors wives"

State

Wounded helper, experienced it herself and wants to help others.

Symptoms

navigating own and others' trauma without tools

Did

Gave email, "at work now," check-in unanswered.

Lisa Love DinkinsNashville · church art therapy workshopdrifting

Pain

church "taught how to try and fix them" then told to "pray and let the Holy Spirit lead" · wants "any tips"

Dream

"more tools to help people with trauma"

State

Helper exploring tools, already inside another program.

Symptoms

needing more tools, uncertain approach

Did

Interested, "very full schedule," just certified with a competitor (Paula Mosher Wallace T.I.M.). Competitor overlap.

Bridge · survivor becoming helper · watch, do not center
Julie Suggs Powellcomplex trauma + spiritual abuse 20 yrs ago · wants to lead a recovery groupwarm

Pain

"the pain of betrayal of trust" · "I have to learn how to trust myself as well... I won't be so on guard" · "dissociated from major trauma in my childhood"

Dream

"go after the roots and get this thing over with" · feel safe trusting again · "talk with my pastors about a trauma recovery group"

State

Survivor who wants to become a helper.

Symptoms

"betrayal of trust" · "on guard" · dissociation · "disconnected from my body"

Did

Watched, engaged deeply, "I would certainly do it myself before leading others."

Jodie Grevenown issues + trafficked friend · pushing her church on boundarieswarm

Pain

"It is hard for me as an individual to balance compassion and boundaries" · church "struggles to understand her issues"

Dream

"be healthy for others who are working on their issues" · help the church "find a balance"

State

Survivor-helper hybrid.

Symptoms

compassion vs boundary confusion

Did

Got the Disarming Narcissism link, "Sure."

Survivors · top of funnel only · sell to, never market to · the anti-avatar
Mary Grace Lindo DescargaPhilippines · lay minister carrying her own griefanti-avatar

Pain

"my denial of the pain I've been through and lack of awareness that my body had been suffering. I'm unkind with how I treat myself" · "I don't have the... technical knowledge"

Dream

"be able to share this to others as many people are suffering from the covert effects of trauma that they are not even aware of"

State

Wounded helper, compassionate to others and unkind to herself, grieving a lost child.

Symptoms

"denial of the pain" · "unkind with how I treat myself" · body tension near where her daughter passed

Did

Watched, engaged deeply, "busy with my board exam preparation." Drifted on time.

Nicola MarshallNew Zealand · IBLP/Gothard homeschool survivor, chronic painanti-avatar

Pain

"I dont know where to start" · "its hard to talk to others about it / religion damage if i dont have the words or facts to back it up" · "so many physical issues and chronic pain / stress responses"

Dream

"some advice or who to go to for processing my upbringing" · "language to explain it"

State

Survivor, disoriented, no language for her own religious trauma.

Symptoms

"dont know where to start" · "dont have the words or facts" · chronic pain, stress responses

Did

Engaged deeply, no purchase.

Danielle Dean Davissurvivor · pastor abuse, ex-husband elderanti-avatar

Pain

"I have a very difficult time getting back into church" · "still up and down about it and I've never really talked about it" · "tired of it coming up and haunting me"

Dream

"I just want to be free indeed!" · "real tools to both understand trauma and do different"

State

Survivor, haunted, up and down, longing for freedom.

Symptoms

"up and down with it all the time" · can't get back into church

Did

Poured her heart out, got link, "processing." No purchase.

Stacy Bolanosnarcissism victim · abusive marriage, cult church, estranged childrenanti-avatar

Pain

"Fear/panic/defensiveness are often present and I am not able to be present in my own authentic and loving way" · "It's exhausting so I quit but then she punishes me"

Dream

"If I stood up to her instead of allowing her passive aggressive comments" · be present in "my own authentic and loving way"

State

Survivor in active enmeshment, anxious and panicked.

Symptoms

"anxiety and panic" · "fear/panic/defensiveness" · exhaustion · scapegoated

Did

"Please send mor info" on Disarming Narcissism. A narcissism-course buyer, not a helper buyer.

Peer · already does this work · not a buyer
Michelle ThielenThailand · yoga school, 100+ trauma trainingspeer

Pain

"3 months in Thailand before we could sit back to back and them TRUST" · rewrote her book to omit "bind" and "bound," "took a good 6 months"

Dream

Already sophisticated. No clear lack she needs Sharon for.

State

Expert peer, already runs trauma-informed training.

Symptoms

none she needs Sharon to solve

Did

Engaged, no need surfaced. Relationship, not a sale.

The Banks

Rolled up from the rows above, verbatim, ranked by how often the market says it.

Pain bank

  • No training, only experience. "We have no formal training just lots of experience" · "I don't have the appropriate and technical knowledge"
  • Only scratching the surface, only a prayer. "we're just scratching the surface" · "not effective in giving them more than a prayer"
  • Encountering abuse faster than equipped. "I am increasingly encountering women in these situations"
  • It divides and costs the church. "already causing some division in our church" · losing your best people
  • Don't know how to respond to a disclosure. Roda, Russ
  • Their own unhealed wound underneath. "my denial of the pain I've been through... I'm unkind with how I treat myself"
  • No words for what happened. "if i dont have the words or facts to back it up"
  • Can't trust, on guard. "the pain of betrayal of trust" · "no way I can be sure"

Dream bank

  • "real tools to help your people heal, instead of just helping them hold it together"
  • "become better equipped to recognise... abuse, coercive control and spiritual abuse... respond wisely, biblically and safely"
  • "body based responses so that they can regulate their nervous system"
  • "recognizing the signs of abuse and practical ways to support someone who discloses"
  • "learn more tools to help people"
  • "I just want to be free indeed!"
  • the people they help reaching "wholeness and healing"

Symptom bank · the door

only a prayerscratching the surfaceno formal trainingdon't have the wordsdon't have the knowledgenot effectiveincreasingly encounteringit's causing divisionnot received wellup and down all the timecan't get back into churchon guardexhaustingdon't know where to start

Solution language · words for the fix

toolsequippedtrainedregulate the bodyregulate the nervous systemsafe to disclosepractical ways to supportprotocolswisely, biblically and safelysystem to train volunteers

The Avatar

The One · build all middle and bottom of funnel here

The wounded helper who is also a ministry decision-maker. In ministry, getting trauma and abuse disclosed to them, feels unequipped, and usually carries an unhealed wound of their own. Has a team, volunteers, or a congregation, and can buy training for the group. Best-fit and best-funded: Amanda, Deo, Russ, Karen, Rayxiomara.

I am the one they disclose to. I have heart and experience but no real training, so I am afraid I am only scratching the surface, only offering a prayer, maybe even doing harm. And often I have not healed my own thing either.

The Anti-Avatar · top of funnel only

The survivor processing their own abuse with no team, no budget, and "no time": Nicola, Danielle, Stacy, Mary Grace, with Julie and Jodie as bridges. Deep pain, buys the low-tier course or drifts. Named out loud so the money language never bends toward them. Sell to them, never market to them.

The Funnel Map

Tim's call, 2026-09-09.

Top of funnel
Survivors. Broad, they self-identify, they find her. Low-tier course, $27 to $47. They are the reach, not the revenue.
Middle + Bottom
Helpers. Specific language pulled from the banks above. The coaching and group offer. This is the money.
Red flag
The current ministry landing page was built with zero customer language. Every word on it should be replaced from the Pain, Dream, and Solution banks. That is the next build after this log.

The Polarity · the finding

One pair, already validated, in Sharon's own mouth and echoed back unprompted

help your people heal  instead of just  helping them hold it together

It names both poles, it is her language, and the ideal avatar says "That would be wonderful" to it directly. Everything middle and bottom of funnel builds from this pair.

Unpaired residual: the survivors carry heavy pain with no reachable dream we can sell against, no team, no money, no time. That un-pairing is the proof they are the anti-avatar, not a failure to find their dream.

Voice of the Competitor

Who is already marketing to this avatar, what problem they solve, whether it is the same person, and the receipt. Just as valuable as voice of customer. Source: Meta Ad Library + TikTok, 2026-09-09.

Sophia Group / Parakletis Ministries"DOJ Certified Trauma Training" · Glenn Tottensame avatar

Their language (verbatim)

"Learning how to recognize trauma, understand PTSD, and respond with wisdom and compassion is an invaluable skill for anyone who serves others." "equipping ministry leaders, counselors, first responders, and caregivers with practical, trauma-informed approaches."

Problem they solve

Helpers who serve others do not know how to recognize trauma or respond well. Same exact person as Sharon: pastoral counselors, church leaders, chaplains, caregivers.

Offer

4-week Zoom cohort. $75. Digital manual. Live Q&A and case feedback.

Receipt

Meta Ad Library ID 1732813374672895. Running since Aug 11 2026. Live.

The mold

"[Recognizing X and responding with Y] is an invaluable skill for anyone who serves others."

The Awake Network / Peter Levine"Moving Trauma Through the Body"adjacent · clinicians

Their language (verbatim)

"somatic tools to help support your clients in safely processing trauma without overwhelm." "deepen your trauma-informed practice." "help clients find and expand islands of safety."

Problem they solve

Practitioners who want to help clients process trauma without overwhelming them or themselves. Adjacent: credentialed practitioners wanting CE credits. Same felt problem, more clinical person.

Offer

90-minute workshop plus Q&A plus 1.5 CE credits. 50% off.

Receipt

Meta Ad Library ID 2541808586249495 plus sibling versions. Running since May 11 2026, about 4 months, multiple live versions. Money signal.

The mold

"[Somatic tools] to help support your people, without overwhelm, without absorbing it."

MentorShow"From Survival to Inner Safety" · Gabor Mate + van der Kolksurvivor · TOF only

Their language (verbatim)

"You look fine on the outside. But inside, your nervous system is still bracing." "trauma isn't just a memory. It's a survival response that never completed." "You're safe now."

Problem they solve

Survivors who did the therapy but whose body has not caught up. Not the same person. Survivors healing themselves. Use only for top of funnel.

Offer

Two masterclasses plus 12 months coaching plus community.

Receipt

Meta Ad Library ID 4368887190046275. Running since Jun 29 2026. Live.

The mold

"You look fine on the outside. But inside, [your body is still doing X]."

KulaMind / Dr. Kibby PhDTikTok · supporting a loved oneadjacent · 146.6K

Their language (verbatim)

"This actually made me cry. Here's why."

Problem they solve

People supporting a loved one with mental health struggles. Adjacent: personal helper, not ministry. Best on-avatar view-receipt found.

Note

The exact ministry-equipping pain is low-volume on TikTok. The real proof for this avatar lives in the Ad Library.

Receipt

146.6K likes, comfortably past 100k views. tiktok.com/@kulamind/video/7679186697447394573

The mold

Emotional open-loop ("This made me cry. Here's why") into a save-worthy teaching payoff.

The gap, the whole opportunity

Every competitor winning here sells equipping. Sharon's page is the only thing in the room selling burnout.

Her market (VOC) and her competitors both speak equipping and recognize-and-respond. The current helper page speaks the leader's own burnout. That is the wrong problem, and it is the whole reason to rewrite.

The Hook Pattern

Customer language poured into proven competitor architecture. The formula: [you serve people in trauma] + [PAIN, verbatim VOC] then [DREAM, verbatim VOC] + [without absorbing it / burning out / doing harm]. Keystone mold from Sophia (receipted): "[Recognizing trauma and responding well] is the most important skill anyone who serves others never got trained in."

Hook and CTA pairs · the hook opens the loop, the CTA closes it and opens the solution

Each hook is one tight line in a proven mold (labeled), filled with the helper's exact words. The CTA answers the loop and points at the course. Send her the pair, she writes the body.

  1. You don't need more Scripture to give them. You need to see what trauma did to their body.
    CTA: There's a body-first way to reach the place Scripture alone can't. Reply BODY and I'll send you the first tool.
    Mold 06 · you don't need X, you need Y · VOC "only a prayer"
  2. Pray with them every week and it never sticks? Here's the real reason, and it isn't their faith.
    CTA: It's a nervous system that never got the message it's safe, and there are four daily tools that reach it. Reply SAFE and I'll send you the first.
    Mold 05 · symptom, then the real reason · VOC "scratching the surface"
  3. The reaction you keep trying to pray away isn't weak faith. It's a body still trying to survive.
    CTA: Once you can see the survival response, you know what to do instead of pray-and-hope. Reply SEE and I'll send you the three signs to look for.
    The master reframe, turned to the helper
  4. How to actually help the hurting people in your church heal, without a counseling degree.
    CTA: It's the same body-based framework a licensed counselor uses, minus the ten years of school. Reply HEAL and I'll send you where it starts.
    Mold 01 · How to {dream} without {fear} · VOC "not the counselor"
  5. From "all I had to offer was a prayer" to knowing exactly what their body needs.
    CTA: The shift is one five-minute tool you can use the next time someone's shaking in front of you. Reply CALM and I'll send it.
    Mold 10 · from pain identity to dream identity · VOC "more than a prayer"
  6. Someone finally discloses abuse to you. Do you know the first thing to say? Most leaders don't.
    CTA: There are three sentences that keep the door open, and one that slams it shut. Reply DISCLOSE and I'll send you all four.
    Mold 05 · open loop on the disclosure moment · VOC Roda + Russ
  7. It's not that they won't heal. Their body was never shown it's safe.
    CTA: Showing a body it's safe is a skill, and it's teachable in an afternoon. Reply SAFE and I'll send you the first practice.
    Market mold "these aren't flaws, they're adaptations" · Sharon's thesis
  8. The body-first way to help your people heal, even if you've never had a day of clinical training.
    CTA: It's the exact approach Sharon teaches leaders who serve trauma every week. Reply TOOLS and I'll send the first lesson.
    Mold 09 · named method + objection · VOC "no formal training just experience"